The Solutions Engineer leads engagements with new customers and drives better usage from existing customers. The mindset of the Solutions Engineer is resolutely towards pragmatic executions (“where can we get quick ROI”) with a long-term view to drive automation at scale.

The Solution Engineer will recommend how customer should deploy Talkpush and minimize the usual ambiguities associated with enterprise level implementations. By accelerating the value achieved from use of Talkpush products and services, he will be set the foundation for a long partnership with customer. The Solutions Engineer will be part of the Sales team and will navigate technical discussions with prospective customers, shortening the sales cycle by building trust in our technical expertise.

Responsibilities and Duties:

Define specifications & workflows while rolling out Talkpush solutions for new customers
Plan and execute implementation projects for new customers, with the support of the Account Manager and technical teams
Establish clear expectations on how to work and operate with Talkpush
Fast track Talkpush CRM & Chatbot implementations
Coordinate with client teams for external systems integrations
Design an iterate constant improvements to the new customer onboarding journey, writing specifications for engineers, managing copywriters and testing effectiveness through cohort analysis.

Qualifications

3+ years of experience in customer facing roles (preferably in enterprise software)
Strong technical aptitude. At home in the world of custom builds, integrations and configurations with a solution-oriented attitude
Background in industrial engineering ideal but not required
Strong project management skills
Experience in workflow mapping tools such as LucidChart welcome
Experience handling multiple complex rollout and leading cross-functional project teams
Strong interpersonal skills, able to build consensus between teams
Proficient in Process Mapping tools (such as Visio, Lucidcharts, etc.)
Results-oriented. Can detect false positives quickly and look for the data that matters.
Anticipate potential pitfalls in a new environment. Courageous (and tactful) while addressing those upfront.
Remote experience welcome. Able to work autonomously in a fast-paced startup environment

Solutions Engineer / Remote

About Talkpush