Conversation Designer (Operations)
- Mexico City, Mexico
- Full time
- 1000-1350 USD/Monthly
What if every job application started with a conversation? Talkpush is the leading recruitment software for the messaging age, and we are building interfaces with all the leading messaging apps, as well as chatbots to simulate thousands of conversations between employers and job seekers
The Conversation Designer will be working in our Tech Operations Team, in charge of bringing our recruitment chatbots to life, and to improve the level of training and engagement as they converse with over one million candidates every year.
Below is a video of our Technical Operations Manager explaining the role:
Required / Mandatory:
- Excellent project management and problem solving skills
- Min 2 years experience in copywriting and/or technical writing
- Excellent visual, written, and verbal communication skills in both English and Spanish
- A natural curiosity for all things tech
- Technical support / IT specialist experience
Preferred but not mandatory:
- Must Be a Team Player and be a Self starter
- A portfolio demonstrating both personal and team-based work
- Experience working with customers in a professional services environment (e.g. agency)
- Operational and Service desk experience is preferred
- Software development / Programming knowledge
- Create exceptional, rich, and fulfilling conversational experiences
- Craft high-level, mockups and task flows to effectively communicate chat and voice interaction and design ideas
- Brainstorm and collaborate with team for new ideas and strategies
- Work closely with stakeholders to convert their ideas and vision into engaging content
- Use our content flow tools (Dialogflow) to build engaging conversations
- Review existing chatbot flows and suggest improvements
- Track progress of customer specific product improvements and measure impact
- Quality assurance of conversations before launch
- Defect monitoring (Service desk) and NLP optimization of our bots to get smarter over time
Talkpush is the first conversational recruitment software. It is designed to make recruitment faster, more real-time, more conversational, and to get AI bots to work for recruiters. Talkpush is used all over the world by customers such as Accenture, Amazon, Citibank, McDonalds, Walmart, and many more.
Stanley, the first of its kind recruitment conversational assistant operating on Messenger, is already processing over a million candidates every year. Talkpush's CRM facilitates the handover from bot to human better than any other, reducing the time it takes to connect candidates to recruiters to minutes when it used to take days.
Talkpush is a VC-backed software company, was founded in 2014 by serial entrepreneur Max Armbruster and received backing from 500 Startups, Seedcamp and other strategic investors.
WE ARE HIRING.
Talkpush is hiring sales professionals, product managers, marketers and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.
Read more about the Talkpush culture here.