Who we are: What if every every job application started with a conversation? Talkpush is the leading recruitment software for the messaging age, and we are building interfaces with all the leading messaging apps, as well as chatbots to simulate thousands of conversations between employers and job seekers

The Team: We are responsible for providing and maintaining conversational products for our clients in multiple locations across the globe. We have a global footprint and are present in the US, Hong Kong, India, the Philippines, Malaysia, Costa Rica, and Mexico. We provide opportunities to gain in-depth product knowledge & hone technical skills.

RESPONSIBILITIES

Text/Data creation and categorization to enhance the performance of our conversational agents (aka chatbots) for a Cantonese (HK) audience
Handle a variety of product/technical support situations while speaking to multi-level clients and Commercial peers in Cantonese
Assist clients with installation, troubleshoot technical issues of our conversational products and liaise with Commercial peers remotely to help relay technical communication and establish confidence in our products from a technical perspective, for our regional accounts.
Work in both independent and group settings, be able to meet deadlines while ensuring both accurate and complete work.
Ensures customer satisfaction by providing timely response and resolution to contacts made to the Service Desk from different support channels.
Assigns unresolvable tickets to the correct resolver groups, while keeping customers proactively updated on the status of their tickets
Learn fundamental operations of commonly used software to train and maintain the conversational products we offer our regional Key accounts
Incident resolution and recovery
Accurately log all Service Desk tickets using the defined tracking software (JIRA)

WHAT WE’RE LOOKING FOR: BASIC QUALIFICATIONS

Excellent written and verbal Cantonese (Traditional Chinese) skills.
Familiar with working and communicating with native Cantonese (HK) clients
Have meaningful experience of 1-3 years with service desk and technical support setting.
Exceptional customer service skills
Strong interpersonal skills, verbal and written communication skills. Ability to interact effectively with customers, vendors, peers and management via multiple communication channels
Minimum 3 years of work experience as IT Service Desk analyst supporting end users of Corporate IT services and apps

Preferred Qualifications:

Copywriting and/or technical writing experience
Should be able to work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
Proficient in computer applications and operating systems is a must.
Experience with international operations including product launch and customer development.
Any experience with conversational interfaces (chatbots, NLP, DialogFlow) would be great, but could be taught.

Technical Support Specialist (Cantonese)

About Talkpush