Requirements:

Minimum 4 years experience in Account Management, Client Relationship/ Client Services , Operations Management
Preferably with experience in Handling Recruitment or Sourcing Operations
Excellent Comm Skills
Excellent in Reporting and Presentation Skills
Proficient in Analytics and Reporting
MUST be a Team Player
Problem Solver

The Customer Success Manager will hold the following responsibilities:

Meet with HR departments of some of the largest organizations to help them automate some of their recruitment process using Talkpush
Discuss requirements with prospective customer and set up their trial accounts to help convert them into paying customers
Generate regular reports to measure user adoption and propose system improvements to increase utilization

The CSM will be reporting to the Customer Success Director from our regional office or work remotely. This means the CSM must be able to operate autonomously.

To be effective in this role the CSM needs to be:

Autonomous: because we measure our success by the size of the talent pool we generate for our clients
Ambitious: because we measure our success by the size of the talent pool we
generate for our clients
Intelligent: because every customer has different hiring objectives and procedures and we need to adapt our approach accordingly.
Professional: because we work with Fortune 500 companies that have no patience for amateurs.
Analytical: because we deal with LARGE volumes and need to make the numbers to tell a story

Account Manager

About Talkpush