Solutions Engineer — Egypt (Remote)

Location: Fully Remote
Salary: Based on experience
Product Focus: AI-First Recruitment Technology

Egypt is one of our largest markets by user volume, and we don't yet have anyone on the ground. This role is about changing that: getting deep into customer configurations, fixing what's broken, and building real relationships with the recruitment managers and team leaders who use our platform every day.

This isn't a commercial role. You won't carry a revenue number. You'll be the person who makes the product work brilliantly for the customer — and over time, builds a local Talkpush community in Egypt through monthly in-person meetups.

What You'll Do

Configuration & Problem-Solving

Own a queue of customer tickets and configuration requirements each week
Configure Autoflows, integrations, and bot interactions to match customer needs
Audit existing setups and optimise for performance, response quality, and adoption
Troubleshoot issues end-to-end and resolve them with minimal escalation

Customer Engagement

Run weekly technical check-ins with recruitment managers and team leaders
Translate customer pain into specific platform changes and configuration tweaks
Set clear expectations on what's possible and how long it takes

Community Building (Egypt)

Organise a monthly in-person event for Talkpush users and prospects in Cairo or Alexandria
Build word-of-mouth in the local recruitment community
Surface market intelligence back to the global team

Supervising AI Agents

Review and optimise AI interview agent configurations
Spot performance issues before customers do
Feed insights back into product

What We're Looking For

Experience

Background in technical support (Level 2/3), configuration-heavy roles, business analysis, industrial engineering, or as a developer who's moved into customer-facing work
Proven ability to work with enterprise customers over the long haul without burning out — this work is detailed, repetitive at times, and requires patience
Native or fluent Arabic; strong professional English

Attitude (this matters more than credentials)

Resilience. You've handled difficult enterprise customers for years and kept your composure. Chaos and ambiguity don't faze you.
Doer mindset. You'd rather fix something than write a memo about fixing it.
Solitary focus. You're comfortable doing deep configuration work alone for hours.
Pragmatic. You solve the problem in front of you rather than chasing the perfect solution.

Nice to Have

Ability to vibe-code (light scripting, prompt engineering, or agent configuration)
Experience with workflow automation tools
Prior exposure to recruitment, HR tech, or BPO industries

Why Join

Build something from scratch in a major market where we have demand but no presence
Work directly with the EMEA Director, not through layers of management
Influence product direction through what you learn from customers
A globally distributed team that values doers over talkers

Solutions Engineer — Egypt (Remote)

حول Talkpush